Background

A professional cleaning service company based in Los Angeles had established a solid client base, providing high-quality cleaning services for residential and commercial properties. However, as the company grew, they faced increasing challenges in managing the operational side of the business. The owners were spending more time handling administrative tasks, customer service, and social media management, which left them with less time to focus on core business activities, such as improving services and expanding their client base.

The company needed a solution that would help streamline office tasks, manage customer inquiries, and enhance their online presence without hiring full-time, in-house staff. They decided that hiring remote administrative support could be the most efficient way to address these challenges.

Challenge

As the business expanded, the cleaning service company encountered several issues:

• Overwhelming Administrative Tasks: The company was struggling to keep up with scheduling, invoicing, and responding to client inquiries.
• Customer Service Demands: They received numerous phone calls and requests, but without dedicated support, response times were often delayed, leading to customer dissatisfaction.
• Social Media Presence: Managing social media platforms to attract new clients and engage with the community became increasingly difficult to maintain due to the owners’ busy schedules.
• Limited Resources: The company wanted to avoid the high costs of hiring full-time, on-site staff and needed a flexible solution to manage these tasks.

The company realized they needed remote administrative support to help them manage office tasks, customer service, and social media, so they partnered with Apeiron Talents to find the right person for the job.

Approach

Apeiron Talents helped the cleaning service company clearly define the remote administrative role and implemented a targeted recruitment strategy to find the ideal candidate.

Defining the Role

To ensure they hired the right remote administrative assistant, the company worked with Apeiron Talents to identify the key tasks and responsibilities that the new hire would need to manage:

• Office Tasks: Scheduling cleaning appointments, sending invoices, managing client records, and organizing day-to-day office operations.
• Customer Service: Responding to customer calls and emails, addressing inquiries about services, resolving complaints, and handling new service requests.
• Social Media Management: Creating and scheduling posts on platforms like Instagram and Facebook, responding to comments, and growing the company’s online presence.

The goal was to find a candidate who could efficiently handle these tasks remotely, allowing the company to maintain high-quality customer service while focusing on business growth.

Targeted Recruitment

Apeiron Talents began a targeted recruitment process to find an experienced remote administrative assistant who had:

• Strong Organizational Skills: The ability to manage multiple tasks efficiently, keep track of client appointments, and stay on top of office duties.
• Excellent Communication Abilities: A candidate who could respond to customer inquiries professionally and in a timely manner, while resolving issues with minimal supervision.
• Social Media Savvy: The assistant needed to be familiar with social media platforms and capable of managing the company’s accounts to maintain engagement with current and potential customers.