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FAQs for Employers
FAQs for EMPLOYERS

Worried About Your Remote Team's Productivity?

In remote work, especially in the aging services industry, concerns about productivity are common. Whether managing remote administrative support, billing specialists, or customer service representatives, addressing concerns proactively fosters trust and builds a strong, efficient team.

Here’s how to manage your remote workforce successfully:

1

Focus on Outcomes, Not Just Visibility

Remote workers in the aging services industry often have different working hours or patterns. What matters most is their ability to meet deadlines and contribute to your organization’s success. Track progress through completed tasks, project management tools, and communication logs.

2

Build Trust and Communication

Trust is the foundation of a productive remote team. Set aside time for regular check-ins, and use video calls for personal engagement. Encourage an open-door policy for questions or concerns. Building relationships with your team ensures they feel supported and motivated

3

Set Clear Expectations

For remote teams in aged care, clarity around expectations is critical. Be clear about responsibilities, timelines, and performance benchmarks. Visual aids, such as task boards or workflows, help ensure everyone understands their role and deadlines. Frequent communication and feedback will help keep the team aligned and productive.

4

Use Collaborative Tools Specific to Your Needs

For employers in the aging services sector, communication and project management tools are essential to coordinate remote back-office teams. Tools like Slack, Microsoft Teams, and Zoom enable seamless communication, while Asana or Trello can help manage ongoing projects.

4

Adherence to Regulatory Standards

In the aging services industry, compliance with regulations such as HIPAA is paramount. Remote teams handling sensitive data should be equipped with secure, compliant communication tools and data storage systems. Ensure that your team is well-trained and aware of the specific regulations and confidentiality requirements in place.

5

Support Continuous Development

In this evolving sector, remote team members must stay updated on industry practices. Offer opportunities for ongoing training, whether through virtual workshops or self-paced modules. This will not only boost team morale

6

Use Collaborative Tools

For employers in the aging services sector, communication and project management tools are essential to coordinate remote back-office teams. Tools like Slack, Microsoft Teams, and Zoom enable seamless communication, while Asana or Trello can help manage ongoing projects. 

FAQs

GETTING IN TOUCH WITH YOUR REMOTE TEAM

As we ease to the new normal, almost all jobs may be done virtually remote. But if we’re miles apart in the world, how do we collaborate without losing the professional touch in the process. Here are the Comprehensive Tools, Systems, Programs, and Apps for Remote Team Management that we can use to effectively communicate and collaborate

COMMUNICATION & COLLABORATION TOOLS

SLACK
Description: A widely-used team communication platform.
Pros: Real-time messaging, file sharing, extensive integrations.
Cons: Limited video conferencing capabilities.

MICROSOFT TEAMS
Description: A collaboration platform integrated with Microsoft Office.
Pros: Video conferencing, document collaboration, extensive integrations.
Cons: Steeper learning curve for some users.

ZOOM
Description: A video conferencing and webinar platform.
Pros: High-quality video and audio, screen sharing, recording options.
Cons: Limited collaboration features compared to dedicated tools.

PROJECT MANAGEMENT TOOLS

ASANA
Description: A project management platform.
Pros: Task management, project tracking, team collaboration.
Cons: Advanced features require higher-priced plans.

TRELLO
Description: A visual project management tool.
Pros: Kanban-style boards, task assignment, easy-to-use interface.
Cons: Limited reporting and customization options.

TIME TRACKING and PRODUCTIVITY TOOLS

TOGGL
Description: A time tracking tool.
Pros: Simple time tracking, reporting, integrations.
Cons: Limited project management features.

RESCUETIME
Description: A productivity tracking tool.
Pros: Automatic time tracking, detailed reports, goal setting.
Cons: Limited manual tracking options.

FILE SHARING & COLLABORATION TOOLS

GOOGLE WORKSPACE
Description: A suite of productivity tools including Google Drive, Docs, Sheets, and more.
Pros: Real-time collaboration, cloud storage, extensive integrations.
Cons: Limited offline access for some apps.

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OUR CLIENTS & PARTNERS

FREQUENTLY ASKED QUESTIONS

What kinds of remote roles can you help us fill?
We recruit skilled professionals for back-office positions including administrative assistants, intake coordinators, medical billers, schedulers, HR support, and customer service reps specifically for home care, home health, hospice, and RCFE providers.
Are candidates experienced in aging services and healthcare compliance?
Yes. We prioritize candidates with experience in aging services, and many are familiar with HIPAA, Medicare/Medicaid processes, and common healthcare software like EHR systems.
How can I be sure my remote staff are staying productive?
We recommend clear KPIs, regular check-ins, and the use of tools like time trackers and project management software. We also guide you on how to build trust and communication with your remote team to ensure accountability.
What tools will I need to manage a remote team?
Essential tools include Slack or Microsoft Teams for communication, Zoom for video calls, Google Workspace for document sharing, and project management platforms like Asana or Trello.
What if the person I hire isn’t a good fit?
We offer a replacement guarantee within a set period. If the hire doesn’t meet your expectations, we’ll work quickly to find a more suitable candidate—at no additional cost.
Is hiring remote back-office staff a cost-effective solution?
Yes. Many aging services providers reduce overhead by hiring remote staff, gaining access to skilled talent while keeping administrative costs lower than in-house equivalents.
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