Managing an aging services business in Los Angeles—whether it’s an RCFE, home care agency, home health practice, or hospice—is no small task. Behind every care plan and client visit is a mountain of administrative work that keeps the operation running. From intake and scheduling to billing and compliance, these tasks are critical—but they also pull time and focus away from what matters most: delivering exceptional care.

That’s why many providers are choosing to outsource key administrative roles. It’s a strategic move that helps reduce overhead, boost efficiency, and ensure nothing slips through the cracks.

Here are five administrative roles that aging services providers in Los Angeles can confidently outsource to improve operations and quality of care.

1. Client Intake Coordinator

The intake process sets the tone for every client relationship. A well-managed intake experience ensures that families feel heard, informed, and supported right from the start.

An outsourced intake coordinator can:

• Respond to inquiries via phone, email, or web forms

• Collect essential information about prospective clients

• Conduct initial eligibility checks and insurance verification

• Schedule assessments or consultations with nurses and care managers

• Input client data into your EMR or CRM systems

With remote support, you reduce the risk of delays or missed opportunities—ensuring potential clients move smoothly into care without overwhelming your in-house team.

2. Scheduling Coordinator

Staffing and scheduling are constant challenges in aging services. Even a single unfilled shift can lead to service disruptions and client dissatisfaction. Having a dedicated coordinator focused solely on the schedule can prevent costly gaps.

A remote scheduling coordinator can:

• Maintain updated staff and client calendars

• Match caregiver availability with client needs

• Handle cancellations, shift swaps, and last-minute replacements

• Communicate schedule changes to caregivers and families

• Use scheduling software like ClearCare, AlayaCare, or HomeCare HomeBase

Outsourcing this function ensures someone is always keeping an eye on the details, even outside of business hours.

3. Billing and Claims Specialist

Getting paid accurately and on time is crucial to keeping your business running—but healthcare billing is complex and ever-changing. From insurance eligibility to follow-up on denied claims, billing takes time and expertise.

An outsourced billing and claims specialist can:

• Submit claims through Medicare, Medi-Cal, private insurance, or VA portals

• Monitor accounts receivable and follow up on outstanding balances

• Review explanation of benefits (EOBs) and address claim denials

• Create invoices for private-pay clients

• Reconcile payments and maintain accurate records

With a trained remote professional handling your billing, you can avoid delays, reduce errors, and improve your cash flow.